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Working with Family Hubs and schools in Bradford

Working with Family Hubs and schools in Bradford

Summary

This case study was written by Mehnaz Malik, Practice Lead – Relationships Matter /Reducing Parental Conflict at Bradford Children and Families Trust (BCFT), with support from Anna Freud.

This case study describes Bradford’s journey to align their Relationships Matter offer with schools. This offer includes providing Early Help Coordinators to guide schools in signposting parents to support, as well as collaborating with appointed Lead Practitioners within each school. As part of this, Early Help Coordinators also delivered training to school staff and Relationships Matter awareness sessions to parents, with the aim to increase understanding of parental conflict and uptake of support services. Consequently, this initiative has provided a clear route for parents to engage in group sessions, which previously faced recruitment challenges.

The starting point

Bradford identified a lack of alignment between schools and the Relationships Matter offer and recognised the need to train schools in parental conflict, utilising their relationships with parents to promote access to Relationships Matter interventions.

Since 2020, each Family Hub in Bradford has been staffed with three Early Help Coordinators, each responsible for a designated group of schools spanning primary and secondary schools as well as colleges. The primary aim of the Early Help Coordinators is to guide schools in signposting parents to resources, interventions, and support including mental health and wellbeing services; access to work training programmes; information about local foodbanks and Relationships Matter resources.

One Early Help Coordinator in each Family Hub is trained in the Relationship Matters toolkit, as well as the Online parent courses offered by Bradford Children and Families Trust. They then train the other coordinators and social work placement students. Most other teams (e.g. Family Navigators, Family Support Workers. Parenting Team) are already trained in Relationships Matter.

Early Help Coordinators work closely with appointed Lead Practitioners within each school to promote Relationships Matter alongside all other resources and interventions available to parents and develop awareness of parental conflict across the district. Depending on the school context, the Lead Practitioner could be the Designated Safeguarding Lead (DSL), Parenting Worker or Headteacher. The Lead Practitioner works directly with families and are often best placed to complete Early Help assessments with families where required and to signpost families to available support.

Action taken

Early Help Coordinators in Bradford deliver three different information sessions to be used with schools:

  • For practitioners working directly with families: Relationships Matter toolkit training for practitioners who can complete direct work with families. The toolkit is a ‘pick n mix’ of resources and can be used as one-off pieces of work. Those who attend this training are also given the 6 structured sessions resource booklet (if required) for more intense interventions with families.
  • For professionals: Relationships Matter awareness and signposting training, for practitioners who may not be able to complete direct work with families, but would be able to signpost for support.
  • For parents: An information session, ‘Planting the Seed’, to share information about Relationships Matter and the resources and support available to parents.

When considering their work to integrate RPC into schools, Bradford offered the following reflections on how this has aligned with the three pillars of Family Hubs (access, connection and relationships):

Access:

  • ‘Planting the Seed’ coffee mornings are relatively new and are just beginning to be rolled out. Around one-third of schools in Bradford’s South locality have shown interest in hosting sessions. Attendance has been variable but overall, parents have warmly received the information provided.
  • To support the online offer of the OnePlusOne self-guided courses for parents, a pilot group course: ‘How to Argue Better’ will be delivered in schools after the Easter break. Early Help Coordinators identify schools who are interested in running the group with a view of delivering the groups in-house.
  • Language diversity poses a challenge in supporting parents in Bradford. Early help Coordinators are now working with schools to train bilingual staff in Relationships Matter to ensure parents can have those conversations in their preferred language.

Connection:

  • Engagement from schools has varied. While many are willing to host and deliver, there is wide diversity of contexts and local needs between schools.
  • Bradford’s Early Help Coordinators collaborate with Lead Practitioners to explore available resources, such as the OnePlusOne materials and sign-up information.
  • Regular locality meetings are held, facilitating updates across Family Hubs which are then shared with senior staff. Early Help Coordinators liaise with social prescribers, Family Navigators, and community organisations as well as holding quarterly meetings with Bradford’s Relationships Matter Practice Lead who disseminates updates to service managers. Plans are underway to engage wardens in the locality to support Relationships Matter initiatives across various community sectors.

Relationships:

  • Bradford’s Early Help Coordinators are pursuing a whole-school approach. For example, in one school, a coordinator delivered three Relationships Matter awareness sessions as CPD to staff in different roles including: teachers, lunchtime supervisors and administrative/support staff.
  • Feedback from Early Help Coordinators suggests that the approach has worked best when the Lead Practitioner has used their knowledge of families to invite specific parents. This resulted in numerous sign-ups for the ‘How to Argue Better’ pilot group sessions.
  • The See it Differently videos have been a useful resource to engage parents in conversation, providing options to discuss relationships without feeling too intrusive.

Key learning points

Feedback from parents attending coffee mornings has been positive, demonstrating interest in the content and willingness to sign up, even in the presence of language barriers.

Reflecting on the implementation process, a key learning point emerged regarding the importance of strategic planning when engaging with schools and families:

“Rather than delivering to schools and parents simultaneously, it may have been better to first roll Relationships Matter out to schools, ensuring that school staff have received training to develop their understanding of parental conflict, before approaching parents.” – Kathryn McCauley, Early Help Coordinator

The goal is to ensure that every school staff member has an awareness and understanding of parental conflict before they need to engage and work with families. Early Help Coordinators aim to extend this effort by attending DSL Networks to further disseminate information.

The work of the Early Help Coordinators has made schools more attuned to family’s challenges, whilst also promoting Relationships Matter to a broader range of families. They are “sowing the seeds, setting the groundwork”- Mehnaz Malik- Practice Lead – Relationships Matter /Reducing Parental Conflict

The future

Monitoring and evaluation:

While there is currently a relationships section within the Early Help assessment, it is not always the focus for Lead Practitioners. Bradford’s aim is to bring parental conflict to the forefront of the Early Help assessment with the long-term goal being for all Lead Practitioners to ask the question about parental conflict when completing the assessment with parents.

Bradford aim to assess the impact of their work by auditing Early Help assessments, anticipating an increase in actions related to Relationships Matter as awareness grows.

Training:

In an effort to increase future use, Bradford is currently organising practical refresher training for colleagues who have undergone training but have yet to utilise Relationships Matter resources.

Relationships Matter in Bradford is going from strength to strength and this is due to the increase in awareness and commitment from Leaders.

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Author(s): Mehnaz Malik, Practice Lead - Relationships Matter/Reducing Parental Conflict at Bradford Children and Families Trust (BCFT), with support from Anna Freud

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